Refund policy
14-Day Free Exchange Policy
We offer a 14-day free exchange policy on all domestic orders, allowing you to exchange your item within 14 days of receiving it. This policy applies to one free exchange per order.
To initiate an exchange:
Place a new order for the desired item in a different size or color.
Ensure the item being exchanged is in its original condition - unused, with tags intact, and in the original packaging.
Complete our exchange form and return the item using our Customer Service page.
14-Day Return Policy
Our 14-day return policy enables you to return your item within 14 days of receiving it.
To initiate a return:
Your item must be in original condition - unused, with tags intact, and in the original packaging.
Fill out our return form and use the Customer Service page to access a prepaid return label. A return shipping fee of 49 DKK will be deducted from your final refund amount.
Refunds will be processed to your original payment method within 10 business days after we receive the returned item.
International Orders
For international orders, we currently only offer a return option (free exchanges are not available yet).
To initiate a return:
Your item must be in original condition - unused, with tags intact, and in the original packaging.
Use our Customer Service contact form, including your order number and details of the items you wish to return.
You will receive a DHL shipping label via email. Print the label, attach it to your package, and ship it back to us. A return shipping fee of €15 will be deducted from your final refund amount.
Please note that for international returns, refunds may take up to 14 days to process once we receive the item. The refund will be issued to your original payment method.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item.
Warranty
All items undergo a thorough quality check before being sent to our customers. If you unexpectedly receive an item that is not in perfect condition, please contact us.
Items are classified as defective if they are received with faults or defects or if a fault occurs within 2 years of the purchase date.
Please note: Items damaged due to regular wear and tear are not considered defective.
Whenever possible, we will offer to repair and rectify any damages or faults in the item. If you prefer to exchange the item, we will replace it with the same product in the same size, subject to availability. If the item cannot be repaired or replaced, you will be entitled to a full refund.
For wear and tear beyond the warranty, see our repair service.
Complaint Procedure
If you wish to file a complaint regarding your purchase, please contact our customer service team through our Customer Service page or via email at info@cymecopenhagen.com.
We will respond as quickly as possible and do our utmost to find the best possible solution for you.