Repair Service

Why repair?
Repairing is the most sustainable way to enjoy your favourite pieces for many more years. At CYME Copenhagen, we design our products to endure: natural, high-quality materials chosen to last. As specialists in natural fibres, we know how our pieces are best cared for, and how they are best repaired.

How it works

1. Email us at info@cymecopenhagen.com with a photo of the damage, a short description, and your order number if you have it.
2. We assess whether the damage can be repaired and reply with a fair, individual quote covering the repair and shipping both ways. Nothing is repaired before you have approved the quote.
3. Once you approve, you receive a shipping label and instructions by email. Mark the damage clearly (or include a written note describing it), and send your clean item to us.

Good to know

• Repairs are done by hand and can take up to 8 weeks.
• We match the original yarn and colour as closely as possible; some repairs may remain slightly visible. We think of it as a sign of a piece worth keeping.
• We can only accept clean garments. Items that arrive unwashed will be returned for washing before repair, at your expense.
• Damage caused by moths cannot be repaired. If you are unsure what caused the damage, send us a photo first and we will advise you.
• Some damage simply cannot be repaired; we reserve the right to decline a repair after assessing your item or photos.
• Defective items within your warranty are always handled under our refund policy at no cost to you. This repair service is for wear and tear beyond the warranty.

Questions? Write to us at info@cymecopenhagen.com. We would love to help your favourite pieces live longer.