Keep in use
Photo · Assessment · Quote · Repair
Repair service
Worth wearing. Worth repairing.
CYME pieces are made for a long life. When wear and tear happens beyond warranty, we assess each repair individually before you approve any work.
The process
An individual assessment, before any commitment.
Start with a photo. We will tell you what is possible, what it costs and how long it may take.
Why repair?
Repairing extends the useful life of a favourite piece and makes the most of the natural, high-quality materials already in your wardrobe. As specialists in natural fibres, we know how CYME garments are best cared for and mended.
1. Send the details
Email info@cymecopenhagen.com with a clear photo of the damage, a short description and your order number if available. Please do not send the garment before we have assessed it.
2. Receive an assessment and quote
We confirm whether the damage can be repaired and reply with an individual quote covering the repair and shipping both ways. Nothing is repaired - and no cost is accepted - until you approve the quote.
3. Send your clean garment
After approval, you receive a shipping label and instructions by email. Mark the damage clearly or include a written note, and send the item clean. Unwashed garments must be returned for washing at your expense.
What to expect
- Repairs are completed by hand and can take up to eight weeks.
- We match yarn and colour as closely as possible, but a repair may remain slightly visible.
- Moth damage cannot be repaired.
- Some damage cannot be repaired; the final decision follows assessment of the item or photos.
Warranty claims are different
A defective item within warranty is handled under our refund policy at no cost to you. This repair service is for normal wear and tear beyond warranty. If you are unsure, send a photo and we will guide you.
Still unsure which route applies? Visit Customer Care for returns, claims and general questions.