Returns & exchanges
Start a return and choose an exchange where available. Follow your return in the same place.
Returns · Claims · Delivery · Fit & care
Customer care
Customer care, made simple.
Whether you need to return an order, report an issue or ask about fit and care, start with the route that gets you an answer fastest.
Choose a route
What can we help with?
Choose the route that fits your question. For anything else, our contact form is just below.
Claims and faulty items
Tell us what happened and follow your case in one place.
Orders and delivery
Get help with an order or a delivery question. Include your order number in the form if you have it.
Product, fit and care
Ask us about a style, its fit or how to care for it. Our FAQ brings together sizing and care guidance.
Still need help?
Tell us what your question concerns. If it relates to an order, add the order number so we can help with fewer follow-ups.
Prefer email? Write to info@cymecopenhagen.com. For a return or claim, start with the routes above.
For current terms and eligibility, see our return and refund policy.
Explore The Care Guide or read about repair support.