Customer Service

Q: How long will it take to get my orders?

You can usually expect your order to arrive in 2–5 business days if you're in Denmark, and 3–8 business days for international deliveries. Once your order ships, we’ll send you a tracking number so you can follow its journey to you.

Returns & Exchanges

Need to return an item or exchange for another size, color or product?
We’re here to help.

Start your return or exchange below and follow the steps provided.

Start a return or exchange

Follow the status of your return or exchange below.

Return or exchange status

Claims

If there is an issue with your item or you have received a faulty product?
We’re here to help.

Start your claim below and follow the steps provided.

Start a claim

Follow the status of your ongoing claim request below.

Claim status

Please read our return & refund policy before proceeding.

Need help or answers to your questions?

Contact us

Fill out the form below and lets get in touch

RETURNS & REFUNDS SHOPPING ONLINESHIPPING AND DELIVERY

RETURNS & REFUNDS

How do I make a return?

If you wish to make a return, simply follow the instructions outlined in our "Exchanges & Returns" guide. There you’ll find all the details you need to register your return and send your item back to us.

Is there a fee for returning an order?

Yes - a return fee applies. For domestic returns within Denmark, a shipping fee of 49 DKK will be deducted from your refund. For international returns, a fee of €15 applies, which covers the cost of return shipping from abroad. Please note that international refunds may take a little longer to process due to transit times, but you will be notified as soon as we receive and inspect your return.

Read more in our "Exchanges & Returns" guide.

How long does it take to process a return and refund?

Once we have received and inspected your return, your refund will be issued to the original payment method. Please allow up to 10 business days for domestic refunds and up to 14 business days for international refunds to be completed, depending on your bank or payment provider.

SHOPPING ONLINE

Can I change my order after it has been placed?

After an order is placed, we’re not able to make changes to the items, recipient details, or delivery address. If you contact our customer service team within 30 minutes of placing your order (during opening hours), they’ll do their best to help you cancel it.

How long will it take to get my orders?

You can usually expect your order to arrive in 2–5 business days if you're in Denmark, and 3–8 business days for international deliveries. Once your order ships, we’ll send you a tracking number so you can follow its journey to you.

Can I cancel my order?

An order may be canceled provided it has not yet been prepared for shipment. Once it has entered the shipping process, cancellation is no longer possible. If you decide not to keep your order, you are welcome to return it in accordance with our "Exchanges & Returns".

SHIPPING AND DELIVERY

Do you ship internationally?

Yes, we offer international shipping. Delivery times are typically 3–8 business days, depending on your location. You’ll be informed by email as soon as your order has been shipped.

Is it possible to change my delivery address?

If your order has not yet entered processing at our warehouse, it may still be possible to update the shipping address. Please reach out to us, and we will do our best to help you.